Robotic process automation (RPA) is a lightweight approach to automating business processes using software robots that emulate user actions at the graphical user interface level. While RPA has gained popularity for its cost-effective and timely automation of rule-based, well-structured tasks, its symbolic nature has inherent limitations when approaching more complex tasks currently performed by human agents. Machine learning concepts enabling intelligent RPA provide an opportunity to broaden the range of automatable tasks. In this paper, we conduct a literature review to explore the connections between RPA and machine learning and organize the joint concept intelligent RPA into a taxonomy. Our taxonomy comprises the two meta-characteristics RPA-ML integration and RPA-ML interaction. Together, they comprise eight dimensions: architecture and ecosystem, capabilities, data basis, intelligence level, and technical depth of integration as well as deployment environment, lifecycle phase, and user-robot relation.

Keeping pace with the rapid growth of academia literature presents a significant challenge for researchers, funding bodies, and academic societies. To address the time-consuming manual effort required for scholarly discovery, we present a novel, fully automated system that transitions from data discovery to direct action. Our pipeline demonstrates how a specialized AI agent, 'Agent-E', can be tasked with identifying papers from specific geographic regions within conference proceedings and then executing a Robotic Process Automation (RPA) to complete a predefined action, such as submitting a nomination form. We validated our system on 586 papers from five different conferences, where it successfully identified every target paper with a recall of 100% and a near perfect accuracy of 99.4%. This demonstration highlights the potential of task-oriented AI agents to not only filter information but also to actively participate in and accelerate the workflows of the academic community.

The emergence of large language models (LLMs) has introduced a new paradigm in automation: LLM agents or Agentic Automation with Computer Use (AACU). Unlike traditional Robotic Process Automation (RPA), which relies on rule - based workflows and scripting, AACU enables intelligent agents to perform tasks through natural language instructions and autonomous inte raction with user interfaces. This study investigates whether AACU can serve as a viable alternative to RPA in enterprise workflow automation. We conducted controlled experiments across three standard RPA challenges data entry, monitoring, and document extraction comparing RPA (via UiPath) and AACU (via Anthropic's Computer Use Agent) in terms of speed, reliability, and development effort. Results indicate that RPA outperforms AACU in execution speed and reliability, particularly in repetitive, stable environments. However, AACU significantly reduces development time and adapts more flexibly to dynamic interfaces. While current AACU implementations are not yet production - ready, their promise in rapid prototyping and lightweight automation is evident. Future research should explore multi - agent orchestration, hybrid RPA - AACU architectures, and more robust evaluation a cross industries and platforms.

Automating high-volume unstructured data processing is essential for operational efficiency. Optical Character Recognition (OCR) is critical but often struggles with accuracy and efficiency in complex layouts and ambiguous text. These challenges are especially pronounced in large-scale tasks requiring both speed and precision. This paper introduces LMV-RPA, a Large Model Voting-based Robotic Process Automation system to enhance OCR workflows. LMV-RPA integrates outputs from OCR engines such as Paddle OCR, Tesseract OCR, Easy OCR, and DocTR with Large Language Models (LLMs) like LLaMA 3 and Gemini-1.5-pro. Using a majority voting mechanism, it processes OCR outputs into structured JSON formats, improving accuracy, particularly in complex layouts. The multi-phase pipeline processes text extracted by OCR engines through LLMs, combining results to ensure the most accurate outputs. LMV-RPA achieves 99 percent accuracy in OCR tasks, surpassing baseline models with 94 percent, while reducing processing time by 80 percent. Benchmark evaluations confirm its scalability and demonstrate that LMV-RPA offers a faster, more reliable, and efficient solution for automating large-scale document processing tasks.

This paper introduces LMRPA, a novel Large Model-Driven Robotic Process Automation (RPA) model designed to greatly improve the efficiency and speed of Optical Character Recognition (OCR) tasks. Traditional RPA platforms often suffer from performance bottlenecks when handling high-volume repetitive processes like OCR, leading to a less efficient and more time-consuming process. LMRPA allows the integration of Large Language Models (LLMs) to improve the accuracy and readability of extracted text, overcoming the challenges posed by ambiguous characters and complex text structures.Extensive benchmarks were conducted comparing LMRPA to leading RPA platforms, including UiPath and Automation Anywhere, using OCR engines like Tesseract and DocTR. The results are that LMRPA achieves superior performance, cutting the processing times by up to 52\%. For instance, in Batch 2 of the Tesseract OCR task, LMRPA completed the process in 9.8 seconds, where UiPath finished in 18.1 seconds and Automation Anywhere finished in 18.7 seconds. Similar improvements were observed with DocTR, where LMRPA outperformed other automation tools conducting the same process by completing tasks in 12.7 seconds, while competitors took over 20 seconds to do the same. These findings highlight the potential of LMRPA to revolutionize OCR-driven automation processes, offering a more efficient and effective alternative solution to the existing state-of-the-art RPA models.

Abstract: Robotics Process Automation (RPA) is revolutionizing business operations by significantly enhancing efficiency, productivity, and operational excellence across various industries. This manuscript delivers a comprehensive review of recent advancements in RPA technologies and proposes a novel model designed to elevate RPA capabilities. Incorporating cutting-edge artificial intelligence (AI) techniques, advanced machine learning algorithms, and strategic integration frameworks, the proposed model aims to push RPA's boundaries. The paper includes a detailed analysis of functionalities, implementation strategies, and expanded empirical validation through rigorous testing across multiple industries. Theoretical insights underpin the model's design, offering a robust framework for its application.

Robotic Process Automation (RPA) has emerged as a game-changing technology in data extraction, revolutionizing the way organizations process and analyze large volumes of documents such as invoices, purchase orders, and payment advices. This study investigates the use of RPA for structured data extraction and evaluates its advantages over manual processes. By comparing human-performed tasks with those executed by RPA software bots, we assess efficiency and accuracy in data extraction from invoices, focusing on the effectiveness of the RPA system. Through four distinct scenarios involving varying numbers of invoices, we measure efficiency in terms of time and effort required for task completion, as well as accuracy by comparing error rates between manual and RPA processes. Our findings highlight the significant efficiency gains achieved by RPA, with bots completing tasks in significantly less time compared to manual efforts across all cases. Moreover, the RPA system consistently achieves perfect accuracy, mitigating the risk of errors and enhancing process reliability. These results underscore the transformative potential of RPA in optimizing operational efficiency, reducing human labor costs, and improving overall business performance.

The rapid advancement of Generative Artificial Intelligence (AI), such as Large Language Models (LLMs) and Multimodal Large Language Models (MLLM), has the potential to revolutionize the way we work and interact with digital systems across various industries. However, the current state of software automation, such as Robotic Process Automation (RPA) frameworks, often requires domain expertise and lacks visibility and intuitive interfaces, making it challenging for users to fully leverage these technologies. This position paper argues for the emerging area of Human-Centered Automation (HCA), which prioritizes user needs and preferences in the design and development of automation systems. Drawing on empirical evidence from human-computer interaction research and case studies, we highlight the importance of considering user perspectives in automation and propose a framework for designing human-centric automation solutions. The paper discusses the limitations of existing automation approaches, the challenges in integrating AI and RPA, and the benefits of human-centered automation for productivity, innovation, and democratizing access to these technologies. We emphasize the importance of open-source solutions and provide examples of how HCA can empower individuals and organizations in the era of rapidly progressing AI, helping them remain competitive. The paper also explores pathways to achieve more advanced and context-aware automation solutions. We conclude with a call to action for researchers and practitioners to focus on developing automation technologies that adapt to user needs, provide intuitive interfaces, and leverage the capabilities of high-end AI to create a more accessible and user-friendly future of automation.

Robotic Process Automation (RPA) systems face challenges in handling complex processes and diverse screen layouts that require advanced human-like decision-making capabilities. These systems typically rely on pixel-level encoding through drag-and-drop or automation frameworks such as Selenium to create navigation workflows, rather than visual understanding of screen elements. In this context, we present SmartFlow, an AI-based RPA system that uses pre-trained large language models (LLMs) coupled with deep-learning based image understanding. Our system can adapt to new scenarios, including changes in the user interface and variations in input data, without the need for human intervention. SmartFlow uses computer vision and natural language processing to perceive visible elements on the graphical user interface (GUI) and convert them into a textual representation. This information is then utilized by LLMs to generate a sequence of actions that are executed by a scripting engine to complete an assigned task. To assess the effectiveness of SmartFlow, we have developed a dataset that includes a set of generic enterprise applications with diverse layouts, which we are releasing for research use. Our evaluations on this dataset demonstrate that SmartFlow exhibits robustness across different layouts and applications. SmartFlow can automate a wide range of business processes such as form filling, customer service, invoice processing, and back-office operations. SmartFlow can thus assist organizations in enhancing productivity by automating an even larger fraction of screen-based workflows. The demo-video and dataset are available at https://smartflow-4c5a0a.webflow.io/.

Robotic Process Automation (RPA) has gained widespread adoption in corporate organizations, streamlining work processes while also introducing additional maintenance tasks. Effective governance of RPA can be achieved through the reusability of RPA components. However, refactoring RPA processes poses challenges when dealing with larger development teams, outsourcing, and staff turnover. This research aims to explore the possibility of identifying similarities in RPA processes for refactoring. To address this issue, we have developed Similarity Discovering Techniques for RPA (SiDiTeR). SiDiTeR utilizes source code or process logs from RPAautomations to search for similar or identical parts within RPA processes. The techniques introduced are specifically tailored to the RPA domain. We have expanded the potential matches by introducing a dictionary feature which helps identify different activities that produce the same output, and this has led to improved results in the RPA domain. Through our analysis, we have discovered 655 matches across 156 processes, with the longest match spanning 163 occurrences in 15 processes. Process similarity within the RPA domain proves to be a viable solution for mitigating the maintenance burden associated with RPA. This underscores the significance of process similarity in the RPA domain.